
Telecommunications · Customer service
A European telecommunications operator
92%faster response time: from 3–5 days to hours, with complex cases routed to people

NatusAI connects your documents, systems and decisions into AI that shows its sources. We start with one costly business question, measure the result, then scale on a platform you own.
Most organisations have run AI pilots. Far fewer can show a measured result, explain an answer or say where their data went. These are the four questions we hear in every first meeting.
“Where is the return?”
Pilots impress in demos and stall before production. Boards want a before-and-after number.
Connected business knowledge
Documents, transactions, assets and events are linked by their relationships and history, so questions that took days are answered while the decision is still open.

“Can we defend the answer?”
Regulators, auditors and customers will ask why. A confident answer without a source is a liability.
Evidence & human control
Assistants answer from your approved documents and show where each answer came from. Exceptions and consequential steps go to a named person.

“Who controls our data?”
Every new AI service is another place sensitive data can go, under someone else’s contract and jurisdiction.
Ownership & sovereignty
AI runs in your data centre, a European sovereign cloud or both. You decide what leaves, which models are used and how you would move away, and we write it down before we build.
A country-wide grid twin runs on standard IT, with no hardware programme.

“What happens to our people?”
Teams need AI that removes repetitive work and keeps them accountable for the decisions that matter.
People in charge
Routine work is automated within agreed limits, complex cases are routed to the right person, and every team is trained before roll-out.

Three regulated organisations, three measured results, one approach: start with the costliest question, measure the change, keep people in charge.

Telecommunications · Customer service
92%faster response time: from 3–5 days to hours, with complex cases routed to people

Energy · Grid management
Country-wideone of Europe’s first country-wide AI grid digital twins

Banking · Fraud & compliance
80%faster compliance reporting, across millions of daily transactions

Open-source intelligence · Live demo
Explore public signals, source-linked alerts and investigation tools in one map workspace.

Energy intelligence · Recorded demo
Connect assets, scenarios and operations to support clearer energy decisions.
Demonstrations and reference scenarios on the same engine as our client projects; they are not the measured client results above.
Figures reported by each client at project close. Methods and baselines on each case page. Reference conversations can be arranged under NDA.
Explore all 22 use cases
The AI solution has given us a real competitive advantage in our market as we improved our productivity by 30% and above all, we enhanced the working life of our employees.
One business question, four phases, a measured result before you scale. The same method delivered every result on this page.

How we start
Every engagement starts with a scoped discovery phase that ends with a clear go/no-go decision, before anything is built.
Analyse
We map the process end to end, from first request to final decision, and measure where work is repetitive, slow or blind.
Design
We design the workflow, the data connections and the human handoffs, then set the controls your risk and compliance teams require.
Build & integrate
Assistants, dashboards and connections are built inside your environment and integrated with your CRM, document management, ERP or grid systems. Nothing is ripped out.
Adopt & improve
We train your people and roll out team by team, then measure and improve with real cases.
Describe what you need, review the result, run it and improve it, with clear screens for dashboards, maps, documents and conversations.
AI assistants and tools work inside permissions and budgets set by people. Documents become knowledge you can cite.
Relationships, history, location and search in one place, so AI works with the full context of your business.

A managed place for every application to run, and backups you can prove you can restore.
NatusAI Cygnus is a planned single-server first release combining graph, time-series, geospatial, vector and full-text search in one engine, with versioned history (bitemporal) and a built-in MCP interface for approved AI agents. NatusAI Lyra UI is a Lit-based, framework-agnostic web-component library (lyra-ui.com). Full scope is available on request.
Different seats, different questions. Here is what NatusAI changes for each, and the evidence behind it.

“Will it fit our architecture, and will it stay ours?”

“Where does the time go, and can we get it back?”

“How do we limit the investment, and prove the return?”

“Can we defend every AI-assisted decision?”

“Can we answer faster without losing the human touch?”
“Can we finally see one picture across our silos?”
Documents, systems and history linked by their relationships, so every team works from the same connected knowledge.
Regulation is moving fast. Our architecture gives your compliance, risk and security teams what they need to supervise AI: sources, approvals, records and a way out.
How control works in every NatusAI application
AI only uses the documents and systems you connect, and shows which ones it used.
Consequential actions wait for a named approver. AI proposes; it does not self-approve.
Who asked, what was used, what was decided, and when, all stored in your environment.
Dashboards show volumes, quality and exceptions to the teams accountable for them.
| Framework | What it means for you | How NatusAI supports it |
|---|---|---|
| EU AI Act | Prohibitions and general-purpose AI duties already apply. High-risk obligations are expected from 2 Dec 2027 (stand-alone) and 2 Aug 2028 (embedded), subject to final adoption. | Human-oversight workflows, logging, source transparency and data-governance documentation that support your deployer duties. |
| GDPR | Lawful, minimal and transparent processing of personal data. | Deployment in your environment and documented data flows. |
| DORA | Applies to financial entities, banks and insurers alike, since 17 January 2025: ICT third-party risk, exit strategies, resilience testing. | On-premises or EU deployment, documented exit plan, information for your ICT register, recovery evidence (verified recovery on our roadmap). |
| Solvency II · EIOPA (insurers) | System-of-governance and outsourcing expectations for insurers using AI and external ICT providers. | The same controls (human oversight, logging, documented data flows and exit) as input for your own governance and outsourcing documentation. |
| NIS2 | Energy, telecom and other essential entities must manage cyber risk across their suppliers. National transposition varies. | Self-hosted operation inside your security perimeter, access control and audit trail. |
| KVKK (Türkiye) | Cross-border transfers rely on adequacy, standard contracts or BCRs (since 2024). | In-country or on-premises deployment, so no transfer is needed. |
| SOC 2 · ISO 27001 · NIST AI RMF | Common procurement and governance references in the US and globally. | We do not claim any certification on this site. Ask us for our current certification status and our security documentation; we share them before any procurement step. |
NatusAI supports your compliance programme; it does not replace your legal assessment or certify your systems. Regulatory dates last reviewed: October 2026.

Choose the setup your risk profile requires. We design for it from the start, and we can move between options later.
Where NatusAI runs and what never leavesOn your own servers, including standard IT hardware, with local AI models and no external calls.
European hosting under contracts you approve, with a choice of EU-hosted AI models.
Sensitive data on-premises, other workloads in the cloud, one governance model; in-country where law requires it (e.g. KVKK).
Model-agnostic. We use the AI models your policy allows: hosted, EU-hosted or running locally.
Short, direct answers. Your technical team will find the detail on the platform and product pages.
All answers for executives, risk and technical teams
Prefer to talk it through? Book a 30-minute executive briefing, with senior people only and no sales script.
Yes. NatusAI is designed to run on-premises, in a European sovereign cloud or in a hybrid setup. The national grid digital twin we delivered for an electricity distribution operator runs on standard IT infrastructure, with no expensive hardware upgrades. You decide which data and models stay where, and we document it before we build.
Today you can engage our team to deliver an AI application on the engine proven in our client projects, using NatusAI Lyra interfaces. NatusAI Cygnus (data foundation) is planned for its first release. NatusAI Orion (application platform), NatusAI Auriga (AI coordination), NatusAI Aquila (document intelligence), NatusAI Draco (operations) and NatusAI Gemini (verified recovery) are on the roadmap. Every product carries a status badge, and we share dates under NDA.
You own your data, the models you choose and the applications we build for you. They run in your environment, and we plan and document the exit at the start of every engagement, not at the end: what you keep, and what you can run without us.
We start with one business question and a measured baseline. A scoped discovery phase delivers a costed plan and ends with a clear go/no-go decision before anything is built. A European telecommunications operator moved standard enquiries from 3–5 days to hours with a 6-hour team training and 30 days of post-launch support.
Assistants answer from sources you approve and show them. Consequential actions require a named person's approval, and complex cases are routed to people. We test quality before rollout and improve it with real cases.
We support your obligations with human oversight, logging, source transparency, on-premises or EU deployment, and documented exit and recovery plans. We do not certify your systems or replace your legal assessment. Our governance pack maps these features to each framework.
No. You own your data and the applications we build for you. NatusAI is model-agnostic: we use hosted, EU-hosted or local models according to your policy. An exit plan is part of every engagement from the start.
The ones your policy allows. Past projects have used leading commercial models. Where data must not leave your environment, we use models that run locally. Model choice is recorded in the architecture and can be changed without rebuilding the application.
A small senior team: a lead consultant who owns the business outcome, a solution architect, and engineers who build inside your environment, plus an enablement lead for training.
Bring the business question that costs you most: slow answers, scattered knowledge, a decision you can’t yet defend. In 30 minutes we’ll tell you honestly whether AI can change it, and how we would measure it.
Or write to contact@natusai.com.
